Ladies and Gentlemen, Dear Passengers,
due to the liquidation proces of Eurolot, our Call Centre was closed in May 29th, 2015. In any cases regarding refunds for unused tickets or other passenger enquiries, please contact our Customer Service department by e-mail at firstname.lastname@example.org. Our Customer Service Team is also at your disposal from Monday to Friday between 09:00 and 16:00 at +48 22 606 61 74.
Thank you for 18 years of travelling onboard of Eurolot and for many words of sympathy and appreciation for our airline. On March 31, 2015 we operated the last flight from Zurich to Cracow under the brand of Eurolot. Hosting you onboard Eurolot was an honor and a great pleasure - working with passengers is not only our responsibilities, but above all - our passion.
We would like to assure you that all of our obligations to business partners and passengers are going to be fully settled. Eurolot is now at the beginning of the liquidation process which can take up to several months. Therefore, we will appreciate your patience and understanding during the gradual finalizing of individual cases or complaints of passengers. For our side, we still provide a complete and professional support.
Thank you for being with us
Employees of Eurolot S.A.